When there is a conflict between any employees within the organization, the employees can go to HR for advice on how to proceed, either through company-based mediation or to seek other legal channels of redress if necessary. HR staff must be well-versed in the laws pertaining to employee conduct as well as the psychology of how persons interact daily in a hospital environment.

Another important component of HR leveraging its influence to improve recruitment and retention is providing counseling and support for nurses as they cope with the inevitable symptoms of nursing burnout. "Since the mid-1980s, however, nurses' work stress may be escalating due to the increasing use of technology, continuing rises in health care costs, and turbulence within the work environment" (Jennings 2008). Offering counseling to nurses, enabling them to balance their shifts with life demands, and attempting to instate fair and equitable compensation and leave policies are all...
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