Knowledge Management Titan Industries' Knowledge Management

Titan Industries' Best Practices in Knowledge Management

The ability of Titan Industries to attain best practices so rapidly in their Knowledge Management (KM) implementation illustrates how effective this strategic initiative can be in unifying business managers and Information Technology processors to a common objective. Global outsourcing leader Tata Information Systems is the subsidiary that owns Titan, so it is understandable how a very high priority was placed on KM planning, implementation and success. What makes the success of this KM initiative all the more remarkable was the scale it was attained on. Titan is operating with over 100+ departments, 1,550+ users and over 100 diverse and often desperate business processes to coordinate. This is a daunting project even by Tata Information Services standards.

Titan's Success with KM: An Analysis and Assessment

Titan was able to successfully integrate tacit and implicit knowedlge stored in both...
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