However, that was not an option, and it points to the rigidity of the corporation and its rules.

Harrah's defense of their policy is utilitarian in its outlook and its purpose. It stresses utility (beauty) over values or concerns of personal beliefs and personal privacy. A Harrah's spokesman for the "Personal Best" program noted, "Harrah's customers, people who are loyal to the Harrah's brand name, expect a certain quality of product, a certain quality hotel room, quality of food, and, yes, a certain quality in the appearance of the people who are serving them food and beverages'" (Chmela). It seems this stance is both rigid and extremely discriminatory against female employees, where a different appearance level is required. The policy does not require male beverage employees to wear makeup or style their hair, and it does not allow any flexibility in the policy. Harrah's only purpose is to create a...
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