A company's success or survival, no matter the field it operates in, relies on the satisfaction that the company is able to provide for its clients.

Research Scope

The scope of the research regards the synthetic definition of the information that must be obtained through this research. The scope of this research project is determining and evaluating the current situation and estimating the future situation of high street travel agents compared to the e-business travel that gains more and more field.

Establishing the Objectives and Hypotheses of the Research

The objectives reside from the scope of the research, presenting on operational level the information that must be obtained from this research. In this case, in the study referring to the situation of high street travel agents, the following objectives of the research must be taken into consideration:

Identifying the differences between high street travel business and e-business

Finding advantages and...
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