Making the IS department more teamed and accountable to their internal customers, the business departments, would need to also be accomplished quickly for IS to deliver value to TMS.

The greatest challenge for the CIO to confront was to overcome the resistance to change and lack of accountability that had permeated the company's culture. Cultures are undergoing more transformation that ever before, creating exceptionally high levels of stress in many organizations (Mohan, Xu, Ramesh, 2008). Cultures are defined as a set of values, beliefs, assumptions, principles, myths, legends, and norms that define how people think, decide, perform, and achieve their goals inside companies. Schein (1996) defines culture as..."a basic set of assumptions that defines for us what we pay attention to, what things mean, and how to react emotionally to what is going on, and what actions to take in various kinds of situations."

Second, the challenge of infusing a...
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