They also allow for a police department to be connected to a local, county, state, and federal network of criminal justice databases (Computer-Aided Dispatch Software Resources, n.d.).

Typically emergency calls for service are automatically routed to dispatchers. When these calls are received the CAD system will recommend a unit assignment based upon a number of factors. These include: the location of the incident in question, they type of call that it is, and the availability of units for dispatch. Another feature that CAD systems have is to keep an online history of all calls that are taken. This history is usually kept for a six-month time period. This allows the dispatcher to have access to any prior calls regarding specific addresses, which may be helpful for the officer that is responding. It also maintains notes about locations that might contain important information for the officer. An additional helpful feature of...
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