When someone finds themselves in a group of individuals where no solution or teamwork seems to be found, one of two things generally happens. You can sit back and avoid the problem, choosing to ignore the fact that you and your co-workers can't seem to figure out a way to work together. Or, you can take charge, regardless of your position in the company or group and help your co-workers find a solid working solution. The chapter on lateral leadership goes over these steps. In this chapter, the book talks about avoiding setting individuals straight, so to speak. It discusses how you can positively ask another individual or group what you can do to make a specific situation better.

Most people do not accept criticism very well. If the criticism is presented in a way that makes the individual feel like they are being attacked or ripped apart, that individual...
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