Sociology Waitress

Functionalism

Serving customers food and drinks is a fundamental function in restaurant operations. However, serving customers food and drinks constitutes the manifest function of a waitress. The manifest functions of the restaurant itself include feeding people and making a profit for its owner. The restaurant's latent functions include promoting the brand identity of its celebrity chef, and contributing to the quality of life in the community. Latent functions of a waitress depend on the restaurant and its organizational culture and mission. In this case, the latent function of the waitress is to preserve the restaurant's brand identity by maintaining a professional appearance and demeanor at all times. The waitress is like an advertisement for the restaurant, ensuring that the customers will return and spread the word to friends.

The functionalist views the job of server in a high quality restaurant as being integral to the working of the...
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